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Once your logo is submitted to us, we will review it and contact you if we have any questions about it. If the logo is all good, our art department will work on a rendering of your logo for your approval. Once we get your approval, we will run test samples of your logo before finalizing it on your bag. The customization process will take about 3 weeks to complete from the date of purchase.
This is a threaded embroidery, not a print, so certain design elements will not translate completely, such as color gradients, shading, glow effects, etc. It’s best to keep it simple, mostly text based, and to avoid complex images. Therefore, please try to avoid fading colors, sparkles, metallic shiny effects, etc. If you are unsure, please submit your logo beforehand to firstname.lastname@example.org and we'll address any specific issue as necessary.
With the exception of the Slim Camo/Gray, when sending in your logo please be mindful that it will be printed onto a black surface, so solid black images or letters should be avoided, or surrounded with a border.
For more customization FAQ, please click here