GENERAL QUESTIONS
What is JetPack's mission?
Our mission is to create the best DJ backpack on the planet. Our approach is to combine unprecedented functionality with uncompromising quality to create the best possible products, in order to better serve our DJ Community.
What can I expect from a JetPack Bag?
Each bag is crafted for excellence, with the aim to make the life of the working DJ easier; empowering DJs to be at their best. JetPack aims to provide a reliable solution to carry your gear, improve organization, and potentially enhance personal branding through logo customization. We want you to take pride in your gear.
I just placed an order, when will I get it?
For non-customized orders, your order will be shipped within 1 to 2 business days. For custom orders, you product will be shipped as soon as customization is completed. If you placed a custom logo order, please refer to the CUSTOMIZATION FAQ below for more info. In addition to your order confirmation, you will also receive shipping confirmation with a tracking number for reference.
US: We offer ground shipping or 3 day select for an expedited option (not available in all areas). Generally the products ship from CA, so transit can be anywhere from 1 to 5 business days from date of shipment depending on your location and service chosen.
International: Shipping times vary depending on location and service. We offer USPS Priority International, and UPS Worldwide.
What kind of quality can I expect for this price?
We don't skimp on quality. Each bag is made with waterproof material, water resistant zipper tape, with high quality durable zipper pullers. The interior is made with tear resistant ripstop material as well. There's also ample reinforced stitching to support areas that are weight bearing. We also take extra care to include durable construction and padding all within as well, and all of our parts such as buckles, retractable handles, wheels, etc., are intended to withstand the rigors of the road for the working DJ. This is not a cheap bag to make. We're also heavily involved in quality control during the manufacturing process, incorporating many lessons we've learned over the years to avoid dips in quality.
Are JetPacks really "made by DJs for DJs?"
Absolutely. JetPack was founded by working DJs, and our vision was to create bags we would love to use ourselves. We feel this gives our company a unique perspective, allowing us to serve DJs from within this community, a community we care deeply about.
Do you design these bags yourself?
Yes, we design every bag from the ground up. Much of our recognition has been due to DJs recognizing that our bags feel like a bag that would've only been made by a DJ. We take pride in speaking the same language as working DJs, and being able to understand the trends of DJ technology
I have some critical feedback about your bag.
Don't hesitate to let us know. More than anything we are striving to constantly improve and evolve, to create the best and most usable product possible, and any feedback is welcome.
How do I contact you?
The best way is to email us at info@orbitconcepts.com. You can also use our contact form by clicking here. Please make sure to check to see if your question isn't already answered in this FAQ. More info on our warranty policy, and general information about our logo customization service is below.
